SecondVoice Support
Questions, technical issues or feedback? Get in touch and we'll do our best to help.
Help us investigate
If you're reporting a technical issue, please include:
- A brief description of the problem.
- Your iPhone model and iOS version.
- Your SecondVoice app version.
- The steps that led to the issue.
Please do not include your API key, passwords or private conversation content in your support email.
Why isn't the AI responding?
AI features require an internet connection and a valid API key. Check your connection and confirm that your invitation key is configured correctly. If the issue continues, contact support.
Where are my conversations stored?
Conversations are stored locally on your device. When you use AI features, relevant information is transmitted to the external AI provider needed to generate a response. Read our Privacy Policy for details.
Can I back up my conversations?
Yes. SecondVoice supports database export and import. You are responsible for securely storing exported backups. SecondVoice does not maintain a cloud backup of your conversation database.
What happens if I delete the app?
Uninstalling the app may permanently remove locally stored information. Export a backup first if you want to preserve information you may need later.
AI-generated information
AI responses may be inaccurate or incomplete and should not be treated as a substitute for professional advice.
Related: Privacy Policy · Terms of Use · Privacy Choices